We’re cast members—not employees
At Disney, every employee is called a cast member because every interaction and experience is a show at Disney. As for the visitors, we call them guests. “Guests are not considered ‘customers’ because we are welcoming you into this immersive experience and fantasy,” says a former quick-service employee at Disney World. You may even hear us occasionally call a visitor a “real guest”—it’s an unofficial code word we use for rude guests.
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